Saturday, August 14, 2004

Travel, Weather, Customer Service

Regular readers of this page will know that I have a soft spot for Continental Airlines. It is rare that they let me down in any way, and on a recent three leg 27 hour journey their standards of service were high - until the last flight arrived at Birmingham approximately 4 hours late. This in itself was not Continental's fault, but their baggage handling agents managed to delay transfer of the baggage for over an hour, claiming "operational problems". Turns out there were no staff available at 3 p.m. That in itself is again no cause to complain (well, perhaps it is) but the total lack of communication to nearly 200 weary passengers was most un-Continental in its approach. Continental uses Servisair to handle their Birmingham operation but this company does not live up to its name.

Good to be home, all the same!