Wednesday, May 18, 2005

BT Revisited

Back in early April we had a problem with our landline telephone supplier, BT. They sent out a bill, over-charging us for internet services. As reported on these pages, we called them (three times) and e-mailed them (twice, plus a customer service questionnaire). They were supposed to rectify the bill and resend it. Well, they didn't. Instead they suspended our phone service. A thirty minute call to the Indian Call Center resulted in no progress as the various departments they contacted all refused to deal with the problem. So I suggested BT call me and in the meantime remove the block on outgoing calls. Five hours later - Nothing has happened. Watch this space for continuing developments.